We’, ‘us’ and ‘our’ refer to USAVE Car Loans Pty Ltd trading as ITP Car Loans ABN 64 610 401 824
who is an Authorised Credit Representative of Stratton Finance Pty Ltd and Stratton’s related bodies
corporate. We understand how important it is to protect your personal information. This document
is our combined Privacy and Credit Reporting Policy and describes how we will comply with our
obligations under the Privacy Act 1988 (Cth) (Privacy Act) in relation to the handling of your personal
information and also how we comply with the credit reporting obligations contained in the Privacy
Act and the Credit Reporting Code as registered under section 26S(1) of the Privacy Act.
What types of information are covered by this policy?
This policy sets out how we manage your “personal information”. Certain parts of this policy also
apply specifically to “credit-related information”. Section 7 of this policy sets out these creditspecific obligations in more detail.
When used in this policy, the term “personal information” has the meaning given to it in the Privacy
Act. In general terms, it is any information that can be used to personally identify you. This may
include your name, address, telephone number, email address and profession or occupation. If the
information we collect personally identifies you, or you are reasonably identifiable from it, the
information will be considered personal information.
In this policy, the term “credit-related information” means credit information, credit eligibility
information and CRB derived information as those terms are defined in the Privacy Act. Generally
speaking, credit-related information will include your name and address, your contact details, your
date of birth and gender, details of your credit history (including any repayments missed or late
repayments that you have made), information about any credit provided to you by credit providers
(such as financial institutions, utilities or telecommunications providers), any credit rating or credit
assessment score that we have derived or that is provided to us by a credit reporting body and
details of any credit-related court proceedings or insolvency applications that relate to you.
What kinds of personal information do we collect and hold?
The kinds of personal information;
We typically collect the following types of personal information about you:
- mailing or street address;
- email address;
- telephone number;
- facsimile number;
- age or birth date;
- MediCare number, drivers’ licence number, tax file number and passport number (which
may also include the other details which appear on your MediCare card, driver licence and
passport if supplied pursuant to our identity verification systems and processes);
- profession, occupation or job title, together with other relevant employment details (such as
- information about your source(s) of income and your expenditure details;
- information about your assets and liabilities;
- details of the products and services you have acquired from us or which you have enquired
about, together with any additional information necessary to deliver those services and to
respond to your enquiries;
- any additional information relating to you that you provide to us through our website,
applications or other online means (including personal information which may be collected
via cookies and other online technologies and methods use as discussed in section 9 of this
Policy such as information about the devices on which you visit us and your activities on
those devices or sites);
- third party account details (for example where you sign in through a social network);
- your public social profile information (e.g. name, profile picture) together with the email
address you use to log into your social media account;
- any other information that you provide to us in person, including at our offices or during
visits by our representatives;
- personal information you may provide to us if you are applying for employment with us that
is relevant to such employment (such as your qualifications and work history); and
- personal information you may provide to us if you participate in any surveys we, or a third
party service provider acting on our behalf, may conduct from time to time including
personal information relating to your survey responses.
Some of the personal information we collect or hold about you as described in section 3.1 of this
Policy, such as health records which appear on your driver’s licence, your tax file number or your
passport number, may be classified as ‘sensitive information’ under the Privacy Act. We only collect
or hold such sensitive information to the extent it is reasonably necessary for one or more of our
functions or activities. You expressly provide your consent to providing us with this sensitive
information so that we may carry out one or more of our functions or activities related to that
Sometimes you may provide sensitive information to us if you are applying to work with us (for
example you may disclose your voluntary work in a church group). We will only collect, use and
disclose sensitive information about you in the course of considering an application for employment
subject to obtaining your prior specific consent at the relevant time.
Personal information you provide about someone else
We might also ask you to provide us with personal information about another person, for example:
- personal and financial information about a joint applicant for any finance you are seeking;
- the name and contact details of your accountant; and
- where we ask you for a personal or trade reference, the name and contact details of your
referee and their relationship to you.
- If you provide us with personal information about another person, you should tell that
person about this policy and let them know that their information has been provided to us.
Information which is not personal information
We may also collect some information that is not personal information because it does not identify
you or anyone else. For example, we may collect anonymous answers to surveys or aggregated
information about how users use our website. This Policy does not apply to such information.
How do we collect and hold your personal information?
Collecting personal information directly from you
Generally we collect your personal information directly from you unless it is unreasonable or
impracticable to do so. When collecting personal information from you, we may collect it in ways
through your access and use of our website and online applications;
via e-mail and via documentation provided to us electronically, in person, by mail or by fax;
over the telephone or during conversations between you and our representatives; or
when you complete a finance application, whether on our website or via telephone.
Collecting personal information directly from third parties and group companies
We may also collect personal information about you from third parties including:
- entities which provide services to us (such as providers of identity verification services);
- any third party who refers you to us;
- your accountant, any referees you provide or we request and any joint applicants for
- your nominated referees and former employer if you are applying for a role with us;
- from third party companies such as credit reporting bodies, providers of title search services,
law enforcement agencies and other government entities.
How we hold your personal information
The Stratton Finance systems will hold the information collected by ITP Car Loans. We hold
information in paper-based files or other electronic record keeping methods in secure physical and
online databases (including trusted third party storage and service providers such as Salesforce
based in Australia and the United States (as further detailed in section 11).
We take reasonable steps to ensure that the personal information and credit-related information
that we collect, use and disclose about you is accurate, complete and up-to-date and, in relation to
the purpose of our use or disclosure, relevant. Personal information and credit-related information is
destroyed or de-identified when no longer needed or where we are no longer required by law to
retain it (whichever is the later).
We have implemented controls around technology and our organisational processes to assist us in
protecting your information from misuse, interference and loss and from unauthorised access,
modification or disclosure. This includes having in place confidentiality requirements for employees
and contractors, as well as implementing document storage security policies, document retention
policies and systems and site access restrictions.
Dealing with us anonymously and what happens if we can’t collect your personal information?
Can you deal with us anonymously?
We will provide individuals with the opportunity of remaining anonymous or using a pseudonym in
their dealings with us where it is lawful and practicable (for example, when making a general enquiry
over the phone to us).
However, generally it is not practicable for us to deal with individuals anonymously or
pseudonymously on an ongoing basis. If we do not collect personal information about you, you may
be unable to use our services or products (as further detailed in 5.2 below).
What happens if we can’t collect your personal information?
If you do not provide us with the personal information described above, some or all of the following
- we may not be able to provide any products or services to you, either to the same standard
or at all;
- we may not be able to provide you with information about products or services that you
may want, including information about special promotions; or
- we may be unable to tailor the content of our website to your preferences and your
experience of our website may not be as enjoyable or useful.
For what purposes do we collect, hold, use and disclose your personal information?
We collect personal information about you so that we can perform our business activities and
functions and to provide the best possible quality of customer service to you.
We generally collect, hold, use and disclose personal information for the purpose for which you
provided it, the purposes disclosed in this Policy and/or in any specific collection statement, any
related secondary purposes which you would reasonably expect and for any other purpose you have
consented to. All information is disclosed to Stratton Finance our Australian Credit Licence Number
Typically, we collect, hold, use and disclose your personal information for the following purposes:
- to send communications to you, including when apply for and updates in relation to the
status of your application for finance or insurance as well as provide you access to our
website and secure web services to enable these communications;
- to prepare quotes or estimates for you in relation to any finance or insurance or other
products that we provide or which we can arrange;
- to assess which financier that we act for is best suited to meet your financial objectives and
requirements and subsequently prepare, submit and advise on the outcomes of applications
for finance or insurance on your behalf to the financiers and insurers that we deal with or
who we act on behalf of;
- if your application is successful or you accept a quote that we provide, to manage the
provision of finance, insurance and other products for you over the life of your contract as
well as updating our records and keep your contact details up to date from time to time;
- to answer enquiries and provide information or general advice about existing and new
products and services;
- to conduct business processing functions including providing existing or updated personal
information to our related bodies corporate, contractors, service providers or other third
- to process and respond to any complaint made by you; and
- to comply with any law, rule, regulation, lawful and binding determination, decision or
direction of a regulator, or in co-operation with any governmental authority.
Credit Reporting Policy
This section 7 is our credit reporting policy. We may provide consumer credit and/or commercial
credit to individuals (including as agent for our financiers), and this policy will apply in such
circumstances. We may conduct (or our financiers may conduct) a credit check on you and any joint
account holders (or for corporate customers, any directors, partners or other authorised
representatives) before credit is provided to you.
The Privacy Act and this policy do not apply to commercial credit provided to companies or other
entities. However, this policy will apply where an individual applies for commercial credit or we or
our financiers request that a director or other authorised individual guarantees the commercial
credit to be provided by us to a company or other entity. This policy will only apply in respect of any
uses of individuals’ credit-related information as part of any assessment of the creditworthiness of
that individual that we or our financiers undertake and any consideration that we or our financiers
undertake in relation to an individual’s suitability as a guarantor.
Collection of credit-related information
In addition to collecting personal information about you, we may collect the following particular
types of credit-related information about you:
- your name and address (including previous addresses);
- your contact details (including telephone and email addresses);
- your date of birth and gender;
- your credit history, credit rating or credit assessment score provided by a credit reporting
body(including account conduct both positive and negative such as any repayments missed
or late repayments that you have made)
- details of any credit provided to you by other credit providers (such as other financial
institutions, utilities or telecommunications providers);
- details of any credit-related court proceedings or insolvency applications that relate to you;
- any other personal information or credit related information reasonably required for the
purpose of determining whether we or our financiers will provide any credit to you (or to
your related company or other entity).
We may obtain this information from you or from third parties, including from credit reporting
bodies and other credit providers, in order to assist us in determining whether we or our financiers
will provide any credit to you (or to your related company or other entity).
Our use and disclosure of your credit-related information
We may use the credit-related information that is collected and held by us to help us and our
financiers decide whether or not to provide credit to you (or to your related company or other
The credit-related information that we hold about you may be used by us in accordance with Part
IIIA of the Privacy Act and the Credit Reporting Code. The purposes for which we use your creditrelated information may include:
- using your credit-related information to assess any application that you make to us or our
financiers for credit (or which is made by your related company or other entity);
- using your credit-related information to collect payments that are owed to us or our
financiers in respect of any credit that we or our financiers have previously provided to you
(or to your related company or other entity);
- disclosing your credit-related information to any of our related companies, including any
entity in the carsales Network, that are also considering whether to provide credit to you (or
to your related company or other entity);
- where you have offered to guarantee credit that we or our financiers have offered to
provide to your related company or entity, to assess your suitability as a guarantor of that
- disclosing your credit-related information to a third party that you or we ask to act as a
guarantor of any credit provided to you;
- disclosing your credit-related information to the credit reporting bodies that we deal with,
including but not limited to Equifax Pty Ltd and Dun & Bradstreet Inc. Credit reporting bodies
collect different types of credit-related information about individuals and use that
information to provide a credit-related service to their customers (including to us);
- disclosing your credit-related information to our financiers in connection with any credit that
- disclosing your credit-related information to other third parties that provide services to us
(or to you on our behalf). These might include debt collectors, credit management agencies
and other third parties that process applications for credit made to us or which provide
identify verification services to us;
- disclosing your credit-related information to other credit providers which provide, or are
considering providing, credit to you (or to your related company or other entity);
- using and disclosing credit-related information that we hold about you to assess and
respond to any access or correction requests that you make to us;
- where we are consulted by a credit reporting body or another credit provider about an
access or correction request that you have made to those entities, to respond to that
- where you complain to the Office of the Australian Information Commissioner or any
provider of a recognised external dispute resolution scheme about our treatment of your
credit-related information, to respond to that complaint and to seek legal or other
professional advice in relation to your complaint;
- using and disclosing credit-related information that we hold about you as required by law or
the order of a court or tribunal; and
- where you otherwise expressly consent to the use or disclosure.
Other matters relating to your credit-related information
Where required by law, we will make a written note (which may be kept in electronic form) of any
use or disclosure that we make relating to your credit-related information.
- you (or your related company or other entity) make an application for credit to us; or
- you offer to guarantee credit that we propose to provide to your related company or other
- and we subsequently refuse your application or offer based on information provided to us
by a credit reporting body about you, we will inform you of this and provide you with the
name and contact details of that body and any other information required by law to be
provided to you.
Access and correction
You have a right to request access to, or the correction of, any credit-related information that we
hold about you. You may request access to any credit-related information that we hold about you in
accordance with section 12 of this policy.
What is the purpose of our direct marketing?
We may use or disclose your personal information for the purpose of direct marketing including:
- to share your information within Stratton and ITP (including with our related body
corporates) and other select companies, so that our other divisions and businesses may also
contact you or offer you complementary or other products and services including in the
manner described in section 9 of this Policy including more relevant advertising content;
- for the administrative, marketing (including direct marketing), planning, product or service
development, quality control and research purposes of us and our related bodies corporate,
contractors or service providers;
- to assist the performance of, and to improve, any marketing and advertising campaigns that
we conduct (including on behalf of our financiers or other business partners) as well as
assessing the performance of our website;
- We undertake this direct marketing in accordance with applicable marketing laws, such as
the Spam Act 2003 (Cth), and APP 7 which relates to direct marketing.
Typically we may send you direct marketing communications and information about our products
and services (or those of our financiers) that we consider may be of interest to you. These
communications may be sent in various forms, including mail, SMS, fax and email or in the form of
targeted content and offerings as described in section 9.
You expressly acknowledge and agree that we may also share or disclose your personal information
to other entities in the Carsales Network so that they may conduct direct marketing directly with you
(for example in the manner described in described in section 9).
How do I opt out of direct marketing communications?
If you indicate a preference for a method of communication, we will endeavour to use that method
whenever practical to do so. If we do commence sending any direct marketing to you, you may
amend or opt-out of receiving marketing communications from us by:
- using the unsubscribe process available within email communications or emailing
- Changing your communication preferences within the preference center accessible via email
- Calling our customer service number 1300 387 487
Our website and online applications
Application of this policy to our website and online applications
This policy also applies to any websites that we operate from time to time, including our websites at
itpcarloans.com.au. This policy will cover any personal and credit-related information you provide to
us using any of our websites.
How do ITP Car Loans and linked sites record my activity and use it?
When you visit one of our websites or use one of our applications, or in response to a survey,
promotion or competition, stratton and other entities in the carsales Network typically record
anonymous information such as IP address, time, date, referring url, and other referral information,
device information and location, carrier, site interactions such as your access to website features,
pages accessed, content, searching activities, lead submission, and files accessed and downloaded,
type of browser and operating system, and other clickstream information.
Such information collected by us may be linked to other information we hold and other entities in
the carsales Network hold about a user, compiling a complete profile about the users’ browsing,
purchasing and other activities. This data may be used by us and shared with other entities in the
carsales Network to categories a user and provide personalised offers, marketing and advertising.
Activity data may be shared with advertisers for these purposes where the user is already a
customer of the advertiser.
ITP Car Loans may use third party advertising companies to collect data and/or serve ads when you
visit one of our websites or applications. These companies may use information (not including your
name, address, email address or telephone number) about your visits to websites and other media
in order to provide advertisements about goods and services of interest to you. If you would like
more information about this practice and to know your choices about not having this information
used by these companies, visit http://networkadvertising.org/.
Cookies and other online behavioural technologies and methods
We use “cookies” and other online behavioural technologies and methods to collect and store the
information set out above. A cookie is a small file that stays on your computer until, depending on
whether it is a sessional or persistent cookie, you turn your computer off or it expires (this may be as
little as 30 days or up 2 years or longer in some cases).
Cookies may be used by us or by service providers engaged by us to provide you with the full range
of services it offers, remember your preferences, remember the sites you visit on the carsales
Network, measure and analyse usage of the carsales Network and for security. As this information
does not constitute personal information, the Privacy Act is not applicable and we may use this
information for any lawful purpose. We use both session ID cookies and persistent cookies, first
party cookies (such as Analytics Services described below) and third-party cookies (such as Adobe
Analytics). Persistent cookies may be used to identify the sites you visit on the carsales Network and
to personalise the advertising that you see when you make future visits to those sites or other sites
or platforms. Cookie data and other data may be sold, licensed or otherwise provided to third
parties via advertising exchanges or other data sharing platforms for this purpose.
If you do not wish to receive any cookies you may adjust your browser (such as Firefox, Google
may not be able to provide you with our full range of products and services and not all the functions
on our websites and applications will be available to you.
One of the sites that let you control what information is collected about you is Your Online Choices
As our websites and applications are linked to the internet, and the internet is inherently insecure,
we cannot provide any assurance regarding the security of transmission of information you
communicate to us online. Where appropriate, we use Secure Socket Layer (SSL) technology to
encrypt the transmission of information to us. However, we cannot guarantee that the information
you supply will not be intercepted while being transmitted over the internet. Accordingly, any
personal information or other information which you transmit to us online is transmitted at your
Our website may contain links to other websites operated by third parties (Linked Sites). The
otherwise. We make no representations or warranties in relation to the privacy practices of any
Linked Sites and we are not responsible for the privacy policies or the content of any Linked Sites.
Third party websites are responsible for informing you about their own privacy practices.
Who do we disclose your information to?
We may disclose your personal information and credit-related information to:
- Stratton Finance and its related bodies corporate
- our financiers, including any financiers that we act as agent for;
- where your relationship with us involves the sale or purchase of a vehicle, to any insurers,
vehicle dealerships and the private sellers of vehicles in connection with that business
(including in connection with the issuing of any invoices);
- our employees, related bodies corporate, contractors or service providers for the purposes
of operation of our website or our business, fulfilling requests by you, and to otherwise
provide services to you including, without limitation, web hosting providers, IT systems
administrators, mailing houses, couriers, payment processors, data entry service providers,
electronic network administrators, debt collectors, identity verification service providers and
professional advisors such as accountants, solicitors, business advisors and consultants;
- to each third party providers set out in section 9 so we and each of the entities
- may offer you a more personalised experience when you visit one of our websites or
applications, including to offer you more relevant advertising content; and
- in order to better personalise the products and services offered to you by us
- suppliers and other third parties with whom we have commercial relationships, for business, process outsourcing, marketing, and related purposes; and
- any organisation for any authorised purpose with your express consent.
- may offer you a more personalised experience when you visit one of our websites or
Once we disclose your personal information to a third party (Including an entity in the Carsales
network), your personal information will be governed in accordance with the relevant third
We may combine or share any information that we collect from you with information collected by
any of our related bodies corporate an entity in the Carsales network, or any other third party as
Do we disclose your information to anyone outside Australia?
We may from time-to-time disclose your personal information to an entity located in another
country where we are permitted to do so under the Privacy Act.
For example, we may disclose personal information and credit-related information to our financiers,
our related bodies corporate and our third party suppliers and service providers to entities located
outside of Australia:
- including to our data hosting providers and to other IT service providers, some of whom are
located in the United States of America (such as Salesforce);
Unless we reasonably believe the overseas recipient is subject to a law or binding scheme
substantially similar to the APPs, we will take reasonable steps where practicable in the
circumstances to ensure that the overseas recipient does not breach the relevant APPs in relation to
your personal information.
However, this may not always be achievable and therefore you expressly consent to the collection,
processing, use, disclosure, transfer and storage of your personal information outside of Australia
where we are not able to ensure the recipient’s compliance with the APPs when acquiring our
products or services or providing us with your personal information,. We are required to inform you
in relation to this consent that if an overseas recipient handles your personal information in breach
of the APPs, the entity will not be accountable under the Privacy Act and you will not be able to seek
redress under the Privacy Act. If you do not wish to provide this consent, please contact our
Compliance Officer using the contact details set out in section 14.
How can you access and correct your personal information?
You may request access to any personal information or credit-related information we hold about
you at any time by contacting us (see the details below). Where we hold information that you are
entitled to access, we will try to provide you with suitable means of accessing it (for example, by
mailing or emailing it to you). We may charge you a reasonable fee to cover our administrative and
other reasonable costs in providing the information to you. We will not charge for simply making the
request and will not charge for making any corrections to your personal information.
There may be instances where we cannot grant you access to the personal information or creditrelated information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
If you believe that any personal information or credit-related information we hold about you is
incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the
information requires amendment. If we do not agree that there are grounds for amendment then
we will add a note to the personal information stating that you disagree with it.
For any credit-related information that we hold about you, we will:
- respond to your request that for the correction of your credit-related information within 30
days (or such longer period as you may agree or we may request). If we cannot respond to
your correction request without consulting with other credit providers or credit reporting
bodies in relation to your request, we may do so and these bodies are permitted by law to
assist us in resolving your correction request;
- if we agree to your request, promptly correct any credit-related information that we hold
about you that we are satisfied is inaccurate, out-of-date, incomplete, irrelevant or
misleading. If we do correct your credit-related information at your request, we will inform
you and each other credit provider and credit reporting body to which we have previously
disclosed that information that we have corrected your information. Where we disclosed
your credit-related information after you made a complaint but before it was resolved, we
will tell the recipient that you have made such a complaint and we will subsequently inform
that entity of the outcome of your correction request; and
- if we have any other reasons for suspecting that the credit-related information that we hold
about you has become inaccurate, out-of-date, incomplete, irrelevant or misleading,
independently correct this information without consulting you. If we do this, we will take
reasonable steps to notify that correction to you and to any other entities to which we have
previously disclosed that credit-related information (unless it is impracticable for us to do
What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us using the contact information
below and provide written details of the incident so that we can investigate it.
If your complaint relates to our failure to provide access to or to correct any credit-related
information that we hold about you, you may lodge a complaint directly with the Office of the
Australian Information Commissioner (for more information, please see oaic.gov.au) or to Credit and
Investments Ombudsman Limited, who is our independent external dispute resolution provider and
can also deal with complaints relating to credit-related information.
Otherwise, if you have a complaint in relation to our handling of your credit-related information that
is not mentioned above or if you complaint relates to your Personal Information, you must first
lodge your complaint with us using the details in section 14 (Contacting us) below and provide us
with details of the incident so that we can investigate it
We have a detailed internal dispute resolution policy (Dispute Policy), which will apply to
investigating and dealing with any privacy breaches. Please contact us (using the details below) to
obtain a copy of this policy. However, if you make a complaint with us in accordance with this
section 13 about privacy, we will acknowledge receipt of your complaint, and try to investigate and
respond to you in accordance with our Dispute Policy within 30 days. If the matter is more complex
or our investigation under our Dispute Policy may take longer, we will let you know.
We will treat your complaint confidentially. Our representative will contact you within a reasonable
time after receipt of your complaint to discuss your concerns and outline options regarding how they
may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate
If you are not satisfied with our handling of your complaint or our proposed resolution, you have a
right to lodge a further complaint with the Office of the Australian Information Commissioner (for
more information, please see oaic.gov.au). The Office of the Australian Information Commissioner
can provide you with further information about the next steps in its complaints process. If your
complaint relates to credit-related information that we hold about you, you may instead lodge your
further complaint with the Credit and Investment Ombudsman (for more information, please see
Where your complaint relates to the correction of your credit-related information and the resolution
of your complaint requires us to correct your information, we will inform each other credit provider
and credit reporting body that we have previously disclosed your information to that you have made
a correction complaint in relation to that information and that we have corrected your information
as a result of the outcome of that complaint. However, if it is impracticable or illegal for us to do so
we are not required by law to give this notification.
If you have any questions about this policy, any concerns or a complaint regarding the treatment of
your privacy or a possible breach of your privacy, please use the contact link on our website or
contact our Compliance Officer using the details set out below. We will treat your requests or
complaints confidentially. Our representative will contact you within a reasonable time after receipt
of your complaint to discuss your concerns and outline options regarding how they may be resolved.
We will aim to ensure that your complaint is resolved in timely and appropriate manner.
Please contact our Compliance Officer at:
ITP Car Loans
PO Box 142
Ramsgate NSW 2217
Telephone: (02) 8558 6148
Changes to our privacy and credit reporting policy
We may change this privacy and credit reporting policy from time to time. Any updated versions of
this policy will be posted on our website and will be effective from the date of posting.
This policy was last updated on 15th February 2018