The privacy of your personal information is important to us at ITP Financial Planning. We are
required to comply with the Australian Privacy Principles. We will always seek to comply with the
Australian Privacy Principles as well as other applicable laws affecting your personal information.
out generally what sort of personal information we hold, for what purposes and how we collect,
hold, use and disclose that information.
Collecting Your Personal Information
Your personal information will be collected and held by ITP Financial Planning, who is an
authorised representative of Consultum Financial Advisers Pty Ltd trading as Consultum, an
Australian Financial Services Licensee, for the purposes of:
- providing you with the advisory services that you have requested;
- managing our relationship with you, including management and administration tasks such
as answering your requests and concerns, conducting market research and taking any
required legal action;
- completing documentation and forms, including identifying you or verifying your authority to
act on behalf of a customer;
- protect our business and other clients from fraudulent or unlawful activity;
- to comply with relevant laws, regulations, and other legal obligations;
- to help us improve the products and services offered to our clients, including contacting you
about products and services in which you may be interested; and
- for any purpose for which you have given your consent.
You can let us know at any time if you no longer wish to receive direct marketing offers, either
contact us on 1300 387 487, send an email to email@example.com or click
unsubscribe at the footer of our newsletter email. We will process your request as soon as
To enable your financial adviser to provide you with financial advice you request that is suitable for
your investment objectives, financial situation and particular needs we need to obtain and hold
personal information about you. This includes:
- your name, contact details and date of birth;
- employment details and history;
- financial details including information about your financial needs and objectives, your
current financial circumstances including your assets and liabilities, income, expenditure,
insurance cover and superannuation;
- details of your investment preferences and risk tolerance;
- family circumstances and social security eligibility; and
- any other information that we consider necessary.
The personal information collected may include sensitive information such as health information
and memberships of professional or trade associations.
If it is reasonable and practicable we will only collect your personal information from you. Generally
your personal information will be collected when you meet with your adviser in person, provide
your adviser with information over the telephone or with written material. We may need to collect
personal information from third parties, such as your accountant.
We may receive personal information about you when we have taken no active steps to collect that
information. We destroy all unsolicited personal information, unless the personal information is
relevant to our purposes for collecting personal information.
How Your Personal Information is Held
Your personal information is generally held in client files or a computer database. Your personal
information may also be held in a secure archiving facility.
We take reasonable steps to ensure that the personal information that we hold is protected from
misuse and loss and from unauthorised access, modification and disclosure. Some of the
measures that we have adopted are having facilities for the secure storage of personal information,
having secure offices and access controls for our computer systems.
We will also take reasonable steps to destroy or permanently de-identify personal information that
we no longer need for any purpose for which it may be used or disclosed under the Australian
Using and Disclosing Your Personal Information
Your personal information may be disclosed for purposes related to the provision of the financial
advice you have requested. The types of service providers that may be provided with your
personal information are:
- other financial advisers and organisations involved in providing the financial advice you
have requested (which may include ongoing service) such as fund managers who assist us
in providing financial advice and paraplanners;
- insurance providers, superannuation trustees and product issuers in connection with the
provision to you of the financial advice you have requested;
- organisations that assist in operating a financial planning business such as those that
provide administrative, financial, accounting, insurance, research, legal, computer or other
- your representatives or service providers such as your accountant, solicitor, tax agent,
stockbroker or bank;
- organisations involved in a business restructure or a transfer of all or part of the assets of
our business or the due diligence procedures prior to any such sale or transfer;
- government authorities and other organisations when required by law; and
- organisations that you have consented to your personal information being disclosed to.
In addition to the purposes of collection set out above, your personal information may also be used
in connection with such purposes.
We will seek to ensure that your personal information is not used or disclosed for any purpose
- the primary purpose for which it was collected or a related secondary purpose;
- where you have consented to the use or disclosure; or
- in other circumstances where the Australian Privacy Principles authorise the use or
disclosure such as when it is required by or authorised under law.
We may disclose your personal information to third parties who provide services to us, in which
case we will seek to ensure that the personal information is held, used or disclosed consistently
with the Australian Privacy Principles.
Organisations outside Australia
Currently, we do not share your information with organisations outside Australia.
We may store your information in the cloud or other types of networked or electronic storage. As
electronic or networked storage can be accessed from various countries via an internet connection,
it’s not always practicable to know in which country your information may be held. If your
information is stored in this way, disclosures may occur in countries other than those listed.
Overseas organisations may be required to disclose information we share with them under a
foreign law. In those instances, we will not be responsible for that disclosure.
We will not send personal information to recipients outside of Australia unless:
- we have taken reasonable steps to ensure that the recipient does not breach the Privacy
Act and the Australian Privacy Principles;
- the recipient is subject to an information privacy scheme similar to the Privacy Act; or
- the individual has consented to the disclosure.
Accessing your Personal Information
You can gain access to your personal information that we hold. This is subject to exceptions
allowed by law such as where providing you with access would have an unreasonable impact upon
the privacy of others. If we deny a request for access we will provide you with the reasons for this
decision. To request access please contact us (see “Contacting Us and Privacy Issues” below).
Correcting Your Personal Information
We take reasonable steps to ensure that the personal information that we collect, use or disclose is
accurate, complete and up-to-date. If you believe that any of the personal information that we hold
is not accurate, complete or up-to-date please contact us (see “Contacting Us and Privacy Issues”
below) and provide us with evidence that it is not accurate, complete and up-to-date.
If we agree that the personal information requires correcting we will take reasonable steps to do
so. If we do not correct your personal information we will provide you with the reasons for not
correcting your personal information. If you request that we associate with the information a
statement claiming that the information is not accurate, complete and up-to-date we will take
reasonable steps to comply with this request.
Contacting Us and Privacy Issues
You can obtain further information on request about the way in which we manage the personal
information that we hold or you can raise any privacy issues with us, including a complaint about
privacy, by contacting us using the details below. We are committed to resolving your complaint.
If you still feel your issue hasn't been resolved to your satisfaction, then you can escalate your
privacy concerns to:
Office of the Australian Information Commissioner
- Australian Financial Complaints Authority (AFCA)
- Website: www.afca.org.au
- Email: firstname.lastname@example.org
- Telephone: 1800 931 678 (free call)
- In writing to: Australian Financial Complaints Authority GPO Box 3, Melbourne VIC 3001
AFCA provides fair and independent financial services complaint resolution that's free to
Time limits may apply to lodge a complaint with AFCA, so you should act promptly. You can check
the AFCA website to find out if a time limit applies or when the time limit relevant to your